the customer is the focus.
An essential difference to other agents or relocation companies is that we guarantee our full support 365 days a year. We will respond to your needs on weekends and holidays as any other day of the week. Our helpline is available through various media. We can be contacted by email, phone, SMS, What's App, Skype, Facebook Messenger or any other media you suggest, to make sure not to miss a call from our customers. It goes without saying for us in this business that your trust in us cannot be disappointed and we ensure frequent communication also through reminders to always contact you for updates of your case, without even contacting us. The most important thing for us is, that you feel secure with our services and we will react to any criticism asap.
Our service is booked upfront and will be payed in advance by contracts. Until we agree on a service, all consultations are 100% free. Of course, we employ a full payback system. In the event of not being successful with a service, we will refund that part or the full amount. Details will be written in the individual contract. If you must leave Germany or cannot even come to Germany because of private events or health problems, we will fully refund your money. Your money will be well invested in our services and always be 100% secure, so that you can be assured that we live up fully to all contract contents.
We always offer you a price that suits your individual needs. For this reason, we cannot put any prices on our homepage. Please request our prices for each service via email. The package we offer should be guidelines. In our free counselling sessions, we will establish a base line of trust and make an offer to your personal needs and wishes. You can always add or remove parts of a package. We have also a discount system for young people, students and multiple service bookings in the future. It is important for us, that you can afford our service, so before declining our service please do not hesitate to contact us.
Very different to most other companies or even lawyers, we will use a system that allows us to make sure that we answer your request at anytime of the year asap. That almost always means the same day. You always have 365 days a year the possibility to reach us on the telephone as well, to make sure that your requests have reached us. All emails and most of our documents will tell you what you can do to make sure that all information you send us will have reached our office. We will ensure, if you work with us and our guidelines, that no email or any other request can be lost in the servers. You will always have full transparency of our service. We simply want to be the best for your needs. Quality AND Quantity WITH speed is our basic believe.